Chat to one of our experts

Chat to one of our experts

Live chat

Use our live chat service to talk to one of our friendly experts from the comfort of your own home.

Available Monday to Friday 9am to 8pm or Saturday 10am to 5pm.

More ways to get in touch

Contact Us

We’re here to help with all your special purchases and answer any questions you may have about our beautiful diamonds, jewellery and watches. Because when it means the world to you, it does to us too.

Call Us
Call Us
Available the same time as our live chat service, excluding Bank Holidays. Call us free on 0800 169 2329.
Email
Email
Simply fill in the form on our Contact Us page and we’ll do our best to get back to you within 24 hours. Bank holidays may take a little longer.
Book An Appointment
Book An Appointment
Did you know you can book a personal appointment with one of our in-store experts? Find your nearest store here and select a time.

How do I place a Finance order online?

Interest Free Credit
Shop
Shop
Look for the ‘finance calculator’ on items over £349. Select your preferred term and deposit, then add the item to your bag.
Apply
Apply
Ensure the finance option is selected in the shopping bag, then proceed to checkout and select your delivery option, after which you’ll be taken to the V12 site to complete your application.
Decision
Decision
You’ll normally get a decision within a few moments.
Enjoy
Enjoy
We’ll send your order to the address or collection point you selected during checkout.

Our live chat FAQs

We might be able to help answer your questions before asking our friendly team.

More help and advice

Inspiration & Advice

View More Inspiration & Advice
Watch Size Guide

Watch Size Guide

Want to find out how to measure your wrist size for a new watch? Discover everything you need to know in our Watch Size Guide.

View the guide
Ring Size Guide

Ring Size Guide

We’ve been a part of your most special moments for over 100 years, so we know buying an engagement ring or a wedding ring is one of the most momentous purchases of your life.

View the guide
Cleaning Jewellery Guide

Cleaning Jewellery Guide

From breathtaking diamond and fine jewellery to beautifully crafted Swiss watches for him and her, find Christmas gifts they’ll treasure forever.

View the guide