Privacy Policy

Here at Beaverbrooks the Jewellers Ltd, we take your privacy and security seriously. This Privacy Policy, along with our Cookies Policy, explains how we use and protect any personal data that we collect from you, or that you provide to us.

We want this policy to reassure you that we are completely committed to keeping your information safe, but if you have any questions you want to ask us, please email us at customerservice@beaverbrooks.co.uk or write to us at Adele House, Park Road, St Annes on Sea, FY8 1RE.

When shopping with us and using this website, the data controller is Beaverbrooks the Jewellers Ltd.

In addition to the data outlined in this privacy policy, we also use Cookies to gather anonymous information, which makes our website more efficient to use and helps us improve the quality of your shopping experience. This includes the use of a technology service called ContentSquare, which collects behavioural and device data (e.g. how much time is spent on certain pages, device type, browser information etc.). Neither ContentSquare nor we will ever use this information to identify individual users or to match it with further data on an individual user. All the Cookies we use do not contain any personal or confidential information. You can find out more by reading our Cookies Policy.

We may change our Privacy policy from time to time. If or when changes are made we’ll include them here, so be sure to check back occasionally.

When handling your personal data, we will always comply with the obligations set out in the Data Protection Act 1998 (the DPA) and the General Data Protection Regulation (the GDPR) from 25th May 2018. We also promise to do the following:

• We'll only collect and use your information where we have your permission to do so.
• We'll be transparent in our dealings with you and tell you how we’ll collect and use your information. If we collect your information for a purpose, we'll only use it for that purpose, unless you’ve been otherwise informed and given your permission where relevant.
• We won’t ask for more information than we need for the purposes for which we’re collecting it.
• We'll update our records when you tell us that your details have changed.
• We'll periodically review your personal information to ensure we don’t keep it for longer than is necessary.
• We'll ensure that your information is securely disposed of at the end of the appropriate retention period.
• We'll observe your rights under applicable privacy and data protection laws and will ensure that queries relating to privacy issues are dealt with promptly and transparently.
• We'll train our staff on their privacy obligations.
• We'll ensure we have appropriate physical and technological security measures to protect your information regardless of where it’s held.

There are various ways in which we’ll collect information from you, such as:

• When you shop with us, online, in-store or on the phone
• When you register to create an account with us online
• When you request a brochure from us
• When you enter a competition or prize draw
• When you purchase or redeem a Beaverbrooks Gift Card
• When you complete a survey or questionnaire
• When you signup to receive emails from us online, in-store or over the phone
• When you start a purchase online but don’t complete it
• When you write a product review
• When you place a product on deposit in-store
• When you use our Repairs service
• When you take out Jewellery/Watch insurance
• When you contact our Customer Services team
• When you talk to us on Facebook, Twitter, Instagram, or any other social media channel
• When you attend a customer event at a Beaverbrooks store

Your contact details (name, telephone number, email address, billing address, delivery address)

• To deliver your order
• To discuss and send updates about your order or purchase or repair
• To discuss an enquiry or complaint with you
• To carry out necessary fraud checks
• To send you offers, news, inspiration and other updates (if you’ve opted in to these communications)
• To send you an electronic copy of your receipt
• To invite you to complete a survey when you have made a purchase in-store

Your transactional and browsing details (purchased items, items you’ve saved to your ‘favourites’, items you’ve added to your bag, where you purchased)

• To make product recommendations
• To enhance and personalise your shopping experience
• To send you reminders of your shopping bag or favourites list
• To meet our contractual obligations for things like refunds and exchanges
• To inform you of events happening in your local store (if you’ve opted in to these communications)
• To help us understand how you use our website

Your device details (IP address, location, device details)

• To deliver the best shopping experience for your phone/laptop/tablet
• To carry out necessary fraud checks

Your payment information (your payment card’s expiry date and last 4 digits). Your other payment details, such as card number and CV2, are taken by our secure payment gateway (Cybersource) and stored against a token which we use to process your payment without needing to know your card details.

• To carry out necessary fraud checks
• To process payments and refunds

Your interactions with us (emails and letters you send to us, chat transcripts you have using our Live Chat service, phone calls you have with us)

• To ensure we’re providing you with the best service possible
• To assist with training and development of our people
• To support with complaints

We will never sell your personal information, but there are occasions where we need to share it with trusted third parties, in order to meet our obligations to you and provide certain services.

What types of third parties do we share your data with?

• Couriers and delivery partners, so we can send your order to you
• Fraud prevention services, to protect you and us from fraud
• Payment providers who we partner with for payment services, such as Klarna, finance and credit/debit card processing
• Technology partners that help service our website and key business systems
• Other service agencies who we carefully select to provide support for things like advertising, marketing and attribution.
• Review companies we partner with to collect feedback and help improve our service, such as Trustpilot
• Any third party that requires us to disclose personal information in order to comply with legal, regulatory and statutory obligations, such as a law enforcement agency

Please be assured that when we outsource any processes, we ensure that these companies have adequate security measures in place. We’ll also require them to comply with privacy principles as part of our contract with them.

When using our website, we also use third-party tracking services to help monitor advertising and sometimes, to personalise the ads you see on other sites. You can read more about this in our Cookie Policy.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

We use an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback which means that we will share your name, email address and order number with Trustpilot for this purpose. Trustpilot may therefore contact you via email to invite you to review the service and/or products you received from us. This gives you the opportunity to share your feedback which is extremely important to us and enables us to continue to improve our service. If you wish to read more about how Trustpilot process your data, you can find their Privacy Policy here.

Our website may, from time to time, contain links to and from third-party websites, such as the Brands we work with. If you follow a link to any of these websites, please note that these websites have their own privacy policies, which we would advise you to check before submitting any personal data.

The security of your data is extremely important to us and we have various measures in place to ensure we’re doing all we can to protect it.

All details held in the ‘my account’ section of the website (for registered customers) are password-protected.

We serve all of our pages securely using the https secure technology to encrypt the data you enter and prevent unauthorised access.

We tokenise payment information to ensure this data isn’t accessible within our systems.

We also regularly test the robustness of our IT systems to identify any vulnerabilities.

We may monitor the use and content of emails, calls and secure messages sent from and received by us, in order to detect the transmission of computer viruses and attempts to prevent this website or its services from working.

We’ll retain your information for as long as is required to carry out the relevant services it was collected for, or for as long as you keep your account with us.

There may be certain legal requirements for us to keep some data longer than this, but it will continue to be managed in accordance with this Privacy Policy.

You have various rights over the personal information we hold about you.

• You can request to access the data.
• You can correct any incorrect or incomplete information we hold.
• You can request that we delete, remove or stop processing your data.
• You can withdraw your consent, or change your preferences, for Marketing communications.
• If you wish to do any of these things you can contact our customer services team at customerservice@beaverbrooks.co.uk or by calling 0800 169 2329.

You can opt out at any time by doing one of the following:

• If you’re registered online, you can login to your account and change your preferences.
• You can click the ‘unsubscribe’ link in any of our Marketing emails.
• You can Contact Us using our online form, or email us at customerservice@beaverbrooks.co.uk
• You can write to us: Customer Services, Beaverbrooks, Adele House, Park Road , St Annes on Sea, FY8 1RE.
• You can call us on 0800 169 2329 and speak to our Customer Services Team. They are available Monday to Friday, 9am-5pm.

If you have concerns about the way we handle your personal data, you can contact the Information Commissioners Office.

We welcome any feedback you may have, so if you have any questions or comments about this Privacy Policy please contact our Data Protection Officer via the following details:

Email customerservice@beaverbrooks.co.uk

Write to us at Beaverbrooks Jewellers Ltd, Adele House, Park Road, St Annes on Sea, Lancashire, FY8 1RE.